FAQs

Simply complete the online configurator and add any extra requirements, drawings or inspiration images. We will review the brief and come back to you with a quotation and next steps.

The more detail, the better. Dimensions, inspiration images, preferred finishes, bowl layout, installation timing and any notes from your designer or contractor are all helpful. If you are unsure, you can simply start with the configurator and we will shape the next steps with you.

Very. You can configure core dimensions, bowl arrangement, finish direction and selected options through the website, and we can refine the brief further with you after enquiry. If your project needs something outside our standard starting points, we can usually tailor the design around your space.

Our basins are made from sintered stone — a non-porous, scratch-resistant and heat-proof material that is very easy to clean and particularly well suited to everyday bathroom use.

Yes. All of our basins are made to order. You can use the online configurator as a starting point, and if you need something outside the standard range you can send us the details and we will advise on the best bespoke solution.

For the vanity unit, we work with Treezo® and Tubao®, both ENF-certified multi-layer board suppliers offering a wide range of wood grain and solid colour options. For the surface top, we partner with Siniso®, whose materials include quartz, porcelain and glass — entirely natural, with no synthetic resins. We typically recommend the pure white matt finish, particularly in hard water areas, as it conceals limescale more effectively than darker or patterned surfaces. If you have a specific design in mind, we can liaise with our suppliers to find the closest match.

Yes. All drawer runners are fitted with Unihopper® soft-close hardware as standard.

Our on-site measurement service is currently available within London. That said, provided we have the correct width and depth, we can produce the unit to your requirements from your own measurements alone. For wall-hung installations, the final height is typically agreed on site between you and your installer.

Yes. We issue technical drawings once you have confirmed you are happy with the specification. This gives both parties a clear reference point before production begins.

Yes. Overflow holes and custom tap hole arrangements can be incorporated, and we may also be able to produce matching shelving depending on the brief. After you submit your enquiry, we will refine the details with you before anything goes into production.

Our basins are 15mm thick. This is fixed as part of the engineering of the piece and helps maintain the right structural performance and finish quality.

Potentially, yes. If you have a wider brief beyond the basin or vanity itself, send us the details and we can confirm what is possible for your project.

Absolutely. There is no minimum order quantity. Each Lave piece is made individually, whether you are commissioning one basin or a larger set of items.

Pricing is based on the dimensions, complexity and specification of the project. Our starting price is £785, including UK delivery. The best way to receive an accurate price is to complete the configurator and include any additional notes or drawings that help us understand the brief. If you're outside the UK, we'll confirm shipping costs in your quote.

For orders under £5,000, full payment is required before production begins. For orders of £5,000 or more, a 50% deposit is due to confirm the order, with the remaining 50% due upon completion and before dispatch. We will send you the relevant payment link or bank details at confirmation stage. See our full Payment Terms for details.

Our usual lead time is around 5 to 8 weeks from final confirmation of the specification. More complex commissions, specialist finishes or international shipping arrangements can affect timing slightly, but we will guide you clearly at quotation stage.

Yes. Lave is based in London and we ship worldwide. Delivery is quoted in line with the destination, access requirements and the nature of the item being commissioned.

Our basins are packed securely for transit, typically within a protective wooden frame, to help ensure they arrive in excellent condition.

We do not install directly as standard, but any suitably qualified plumber can fit the basin. If your order includes LED lighting or a heated mirror cabinet, you will also need a qualified electrician for those elements.

We provide the necessary screws and include a standard basin waste drainage cover. For a basin-only installation, silicone sealant is typically the only additional item required on site.

You will need either a solid wall or a properly reinforced stud wall. If the wall is stud, it should include suitable timber noggins or a metal support frame to safely carry the weight of the basin or vanity.

Mild bathroom cleaners are generally all that is needed. We recommend rinsing away any cleaning product promptly rather than allowing it to sit on the surface for extended periods.

Yes, under normal day-to-day use the material is resistant to heat, scratches and stains. As with any premium surface, thoughtful care will help keep it looking its best over time.

Yes on both counts. Sintered stone is non-porous and hygienic, and it performs well in hard water environments when cared for properly.

Often, yes. If damage occurs, send us clear photographs and we can assess the issue and advise on the most appropriate remedy for that specific case.

Because our work is handmade and often involves natural or characterful materials, there can be slight variation in grain, tone, size and texture. We see that as part of the appeal of commissioning an individually made piece rather than a standard catalogue product.

Yes. Every basin comes with a 5-year warranty.

Because every Lave piece is commissioned and crafted to your specification, we do not accept returns or cancellations for change of mind once production has begun, except where applicable law requires otherwise. This allows us to preserve the integrity of a truly bespoke service.

Please notify us within 24 hours of receipt and send clear photographs of the item, packaging and any labels. We will review the case as a priority and agree the most appropriate resolution on a case-by-case basis, whether that means repair, replacement elements, a remake or another suitable remedy.