Privacy Policy
This policy explains how Lave collects, uses and protects personal information when you browse our website, request a quote, contact us or place an order.
1. Who We Are
Lave / Lave Studio is the controller of the personal information described in this policy. If you have any questions or privacy requests, please contact [email protected].
2. Information We Collect
Depending on how you interact with us, we may collect:
- your name, email address, phone number and preferred installation timing;
- shipping country, region and project location details;
- your selected configurator options such as dimensions, bowl layout, finishes and accessories;
- reference images, sketches, inspiration images or other files you choose to share;
- messages sent through our forms, email or live chat;
- technical and usage information such as browser type, pages visited, language preference, consent choices and basic analytics data.
3. How We Use Your Information
We use personal information to:
- respond to enquiries and prepare quotations;
- refine bespoke specifications, confirm dimensions and manage production planning;
- arrange delivery, aftercare and customer support;
- operate, secure and improve our website and customer experience;
- understand how people find and use the website;
- comply with legal, accounting and record-keeping obligations.
4. Our Legal Bases
We process personal information where necessary to take steps at your request before entering into a contract, to perform a contract with you, to pursue our legitimate interests in running and improving our business, to comply with legal obligations, or where you have given consent.
5. Sharing Personal Information
We do not sell your personal information. We may share it with carefully selected service providers who help us operate our business, such as website hosting providers, email and communications providers, analytics providers, file storage providers, delivery partners, and technology providers that support customer support or AI-assisted chat handling.
We may also disclose information where reasonably necessary to establish, exercise or defend legal claims, or to comply with a legal obligation.
6. International Transfers
Some of our service providers may process information outside the UK. Where that happens, we take reasonable steps to ensure appropriate safeguards are in place.
7. Retention
We keep enquiry and customer information only for as long as reasonably necessary for the purposes described above. In practice, this may mean keeping project and order records for longer than general marketing or browsing data, particularly where needed for customer service, accounting or legal reasons.
8. Cookies and Analytics
We use cookies and similar technologies, including local storage and analytics tools, to operate the website and understand site usage. Please see our Cookie Policy for more detail.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimisation, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
9. Your Rights
Depending on where you are located, you may have rights to request access to the personal information we hold about you, ask us to correct or erase it, object to certain processing, restrict processing, or request portability where applicable.
To exercise a privacy right, please email [email protected]. We may need to verify your identity before responding.
10. Security
We use reasonable technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
11. Third-Party Links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review them separately.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be published on this page.